Where is your shop located?
Portland, OR!
When do you ship your packages?
1-3 days after an order has been placed.
How long does shipping take?
All orders are shipped with USPS.
The following times are estimations as to when you will recieve your package;
US: 2-8 days
Canada: 1-3 weeks
Everywhere else: 1-4 weeks
Note: due to COVID, there are expected shipping delays worldwide. Some countries may have shipping restrictions/delays from the US.
Do your packages offer tracking?
Tracking is available for all orders except sticker-only envelopes.
My acrylic charm looks scratched!
Most acrylic products have a protective plastic covering one side. Once peeled, the acrylic will appear much clearer!
What is your shipping/return policy?
Unless the product arrives damaged, everything is final sale.
My package is delayed/missing/arrived damaged!
Before messaging me, please keep in mind that USPS is responsible for your package. Once your order leaves my hands, I have no control over it. It is recommended that you first contact USPS for a missing/delayed delivery.
Sometimes, USPS prematurely marks packages as delivered before they actually arrive to you. Please give your package 1-2 more days to show up after being marked as "shipped". If you still do not have it, make sure to check around your property, if a family member picked it up, or if it was delivered to a neighbor.
I typically do not offer full refunds for issues that the post office is responsible for.